Timecare Insurance Partners Limited ("Timecare", "we", "us") is committed to protecting your privacy. We process personal data in accordance with the Data Protection Act (Zambia) and this policy.

1. Information We Collect

When you use our website, request a quote, submit an enquiry, use our chat service, or engage our broking services, we may collect: your name, contact details (phone, email, address), details of the risks and assets you wish to insure, and correspondence you send us. We also collect limited technical data (IP address, browser type) to secure and improve the website.

2. How We Use Your Information

We use your information to: respond to enquiries and prepare insurance quotations; place cover with licensed insurers on your instruction; support you in policy administration and claims; comply with legal and regulatory obligations to the Pensions and Insurance Authority; and, with your consent, send relevant service communications.

3. Sharing Your Information

We share your details only with licensed insurers quoting or underwriting your risk, with service providers who help us operate (under confidentiality obligations), and where required by law. We never sell your personal data.

4. Data Security & Retention

We apply appropriate technical and organisational measures — including encrypted transmission (HTTPS), access controls, and secure storage — and retain records only as long as necessary for the purposes above and applicable insurance record-keeping requirements.

5. Your Rights

Subject to the Data Protection Act, you may request access to, correction of, or deletion of your personal data, and may withdraw consent to non-essential processing. Contact us at info@timecare.co.zm to exercise these rights.

6. Cookies

Our website uses strictly necessary cookies for session management and security (for example, form protection). We also use first-party, anonymous website analytics to understand aggregate site usage, including pages visited, time spent on page sections, scroll depth, device type, referrer source, and interactions with navigation or quote/contact buttons. This analytics data is used to improve the website and is not used to identify individual visitors. You can control cookies through your browser settings, and browsers that send a Do Not Track signal are respected by our tracking script.

7. Contact Us

Timecare Insurance Partners Limited
Plot 1011, Palm Drive Road, Off Great East Road, Lusaka
P.O. Box 310128, Lusaka, Zambia
Email: info@timecare.co.zm

This policy may be updated from time to time; material changes will be posted on this page.